Problems Analysis and Solutions for Akiko Sushi Bar Research Paper

Problems Analysis and Solutions for Akiko Sushi Bar - Research Paper Example Given the high competition in the food industry, it is important that the bar implement the best practices in the industry. Akiko Sushi bar is small eatery, with one waitress and a chef. The main problem facing the bar is the quality of its services. The bar has about three tables and a few seats and hence the customers that visit the bar expect personalized service. However, contrary to their expectation, the services are not personalized, and this has left many of them dissatisfied with the quality of the service. Some of the customers have opted never to visit the bar again. The project attempts to understand why there are poor services in the bar, and how to improve the services. In particular, the research project will look at how the staff can handle the customers professionally, and how to reduce the time that lapses before a customer is served. The project will be of great benefit to the bar, as its recommendation will enable the bar to compete with other eateries in the area. The bar is facing a problem of the poor services. Data from the customers is required to enable the research understand why the bar services are poor and how to improve them. The research project needed to analysis the customers’ experiences when they visit the bar and look at how customers rate the services. The research project used data from the Yelp website (www.yelp.com). The yelp website offers a customer the ability to write a review of a business services and rate them. The customer can rate the services on a scale of one to five, with five being the best rating. Moreover, the rating and reviews can be done by elite members, and this improves the credibility of the data provided by the website. The data was grouped into two; i.e., the rating and reviews. The rating was from 304 people, which gave a good sample for the research. The reviews offered insight on why the customers regarded the services to be poor. The customers explained what they experienced in the bar.